We hope you are happy with your new Hamtons Direct purchase! However, if you’re unhappy for any reason, here’s what to do.
Changed your mind?
If for any reason you are not completely satisfied with your purchase we will give you 7 days money back guarantee from the time you receive the goods. To discuss the matter further and to resolve any problems please email us on: hamtons@live.co.uk, were we aim to provide efficient and responsive feedback and excellent customer service.
Products must be returned in their original packaging and send them back clearly addressed to:
Hamtons Direct Limited
60 Hollin Terace
Huddersfield
West Yorkshire
HD3 4AR
United Kingdom
To avoid delay and assist us in improving our services please enclose a written statement with return(s) stating the fault. All postage and insurance costs are to be paid by the buyer. We recommend you use some form of registered post in case you need to track your parcel as we do not take responsibility of any misplaced items. If the item is faulty, or we’ve made a mistake with your order, we will be able to offer an exchange or refund. We’re really sorry, but this refund policy does not apply to goods which have been worn or used, dropped or broken, damaged after delivery, or if any attempt has been made to alter the product. This is in addition to, and does not affect your statutory or consumer rights.
Delivery- UK
All deliveries are subject to stock availability and authorization of your payment. We shall endeavour to deliver the goods you have offered to purchase within 24 hours (same working day) of receiving your offer. If there any delays we will notify you of such delay as soon as possible. UK standard delivery is FREE on orders over £70.00.
Your order will be delivered to you during office hours (9-5pm), Monday to Friday. We are unfortunately unable to specify the time at which the goods will be delivered to you, but general practice for delivery is 2 to 4 working days.
Orders are usually delivered by Royal Mail or Courier, and a signature may be required upon delivery. For larger quantity of orders we can arrange forwarding an agency.
International shipments/orders
Deliveries to the rest of the world are treated as export orders, and we have various shipping options available to suit your needs. If you would prefer to make your own delivery options, or discuss the options available please call our customer service team via email on hamtons@live.co.uk or on +44(0)7915060400. For emergency enquiries or a 24 hour service please contact on the following number: +44(0)7915060400.
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