PRICE & PAYMENT
The Price and payment terms are set out in the Confirmation of Order. If payment terms are not set out in the Order, payment is due within 7 days of the date of each invoice.
We accept PayPal only. If payment is not received within 7 working days, an unpaid item case will be automatically.
We reserve the right to decline PayPal payments with unverified account or unconfirmed address. Due to seller protection policy we only send to addresses registered with eBay and PayPal. If you wish an item to go to different addresses you must use different method of payment other than PayPal.
All prices quoted are exclusive of VAT.
VARIATIONS
If the Purchaser wishes to change anything in the Order, the request must be made in writing through email. The Seller will inform the Purchaser whether it is willing to agree to the change and, if so, what will be the impact on the price and delivery date. The Purchaser must notify the Seller in writing within 2 days if these changes are accepted and if so, the price and delivery date will be adjusted by the Seller. The Seller will not proceed with the change until this notice is received. A request to reduce the quantity of Products ordered will not result in a price reduction unless otherwise agreed in writing by the Seller.
DELIVERY
We normally dispatch within 24 hours after receiving cleared payment, using Royal Mail or Courier Services. We post Monday to Friday excluding Bank Holidays.
All delivery dates given by the Seller are given in good faith but dates are not guaranteed and the Seller will not be liable to the Purchaser for any delay in delivery.
The Seller will notify the Purchaser when the Products are ready for delivery. Delivery will occur when the Purchaser collects (or arranges collection) of the Products from the Seller's premises, unless different delivery arrangements are agreed in the Order (at the Purchaser’s expense). If the Purchaser does not collect the Products within 7 days of the delivery date the Seller may charge a reasonable amount for storage pending collection by the Purchaser.
We obtain Proof of Postage for every order sent that has detail of your address and weight of the item sent. Please note that once orders are posted then it is Royal Mail Responsibility. Any item that gets damaged or lost in the post will need to be claimed for through Royal Mail’s Insurance and orders would not be re-sent until a claim is satisfied by Royal Mail. If the item is no longer available we will offer you a replacement one or give refund. Claims are not accepted by Royal Mail unless 15 working days has passed from the day an item was sent.
Packaging and Postage charge (P&P) represent the actual cost of shipping, packaging material, and labour cost. If you are not happy with the postage charge please do not bid.
Any international buyers need to contact us for shipping cost before placing an order. All international orders paid via PayPal are sent as recorded delivery. If you do not wish to pay for recorded delivery you must use direct bank transfer as method of payment. Please note that we cannot be responsible for items lost that were sent as non-recorded delivery (upon your request) and therefore, we are unable to offer you a replacement or a refund.
OWNERSHIP & RISK
The risk of loss or damage to the Products passes to the Purchaser upon delivery or 7 days after the Seller has notified the Purchaser that the Products are ready for collection at its premises if the Purchaser has not collected them by then.
Ownership in the Products will remain with the Seller until payment in full of all amounts due from the Purchaser have been received by the Seller.
WARRANTY & LIABILITY
14 day money back guarantee with no restocking fee (P&P is not refundable and if the item had free delivery, an admin charge of £2.99 will apply). Buyers are responsible of all shipping charges on returned items. There is no other warranty service other than this 14 days money back guarantee.
The Seller will exercise reasonable skill and care in the manufacture or preparation of Products (where applicable).
Any defects should be notified within three days of delivery and the defective Product returned to the Seller at the Purchaser’s expense. When the Seller accepts that the defect is due to faulty workmanship or materials the Seller will have the option either to repair or replace the defective Product.
The warranty given above will not apply to defects which are due to: fair wear and tear, accidental damage or failure by the Purchaser to adhere to the Seller’s recommendations.
FORCE MAJEURE
The Seller will not have any liability to the Buyer if prevented from performing the Contract on account of force majeure which includes, but is not limited to severe weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour. In any of these circumstances, the Seller reserves the right to cancel or delay the Order.
INTELLECTUAL PROPERTY
All designs and intellectual property rights in Products are and will remain the sole property of the Seller. Under no circumstances will the Purchaser copy or make use of any of the Seller’s designs and other intellectual property rights.
PURCHASER DEFAULT
If the Purchaser (a) commits a breach of contract, or (b) fails to make a payment on the due date, or (c) becomes insolvent or has a receiver or liquidator appointed then, in any such case, the Seller shall be entitled to cancel the contract and repossess any Products for which payment has not been received in full.
LAW & DISPUTES
The contract between Seller and Purchaser is governed by English law.
Any dispute which cannot be settled amicably will be referred to mediation at the request of either party. CEDR (the Centre for Effective Dispute Resolution) will arrange the mediation. Any dispute that is not settled will be resolved in the English courts.
